Tuesday, April 17, 2007

How do you deal with bad service?

What do you do when meted out bad service? I simply refuse to have anything further to do with the establishment, and a lot of customers are doing the same thing too. With the Internet opening up so many choices, consumers don't find it much of a hardship taking their business elsewhere. According to a survey conducted on 1,000 consumers by a group at the Wharton School of Business at the University of Pennsylvania, close to half the shoppers surveyed said they avoided stores where they a bad experience. While a happy customer might not tell too many people about good service, they will tell on average 4 people about bad service.
The most common complaints were a lack of convenient parking and having to wait to pay or be served. Other complaints included having a difficult time finding items in a cluttered store and rude or unhelpful employees.

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